Water Service Frequently Asked Questions
My water service is off. How can I get it turned back on?
If you just moved to a new location did you make a deposit and arrange
utility billing? Please locate your receipt before calling after business
hours. Is it possible that your water was shut-off for non-payment? If your
water bill is not delinquent and your neighbors are without water also, then a
water break is likely and Public Works should be contacted immediately at (636) 327-5102. Non-payment turn offs must be resolved with utility billing during regular business hours. After hours water payments can be made by using our online web payment service at https://www.municipalonlinepayments.com/wentzvillemo.
Once an after hours payment has been made on a shut off amount, please contact our after hours line if you wish to have service reinstated before the next days business hours. The fee for after hours water turn on is $70.
Why is my water pressure so low?
Is pressure low throughout the entire house or is the problem isolated to a particular fixture? If you have experienced a sudden loss of pressure throughout the entire property please report a possible water break to Public Works promptly if you find your neighbors also affected. If the problem is unique to a particular fixture there may be a plumbing problem as simple as a clogged showerhead or faucet filter screen. Have you moved to a new home and found the pressure generally low in the entire home? Please consult your builder regarding potential adjustment to a pressure-regulating valve, which will usually be located in your basement above your main shut-off valve. Do not adjust your pressure regulator without consulting your builder first as you may void warranties by doing so.
Why is there is a puddle in my yard? Is it a water leak?
A small puddle is probably a landscaping issue. Over-watering, improper grading, and poor quality soil can lead to persistent wet spots in yards. Flowing water, reduced water pressure, and increased water bills can indicate water leaks. At your request the Water Dept. will perform a chlorine check and meter inspection to distinguish between ground water and water leaks.
Can I use a fire hydrant?
Fire hydrants can be used only after a set of strict criteria is met. A day-tag must be purchased or a hydrant meter can be rented from Public Works (200 E. Fourth St.). Day tags are sold at rates of $35 for sod purposes and $75 for contractors jetting trenches. Hydrant meters are issued for longer-term usage after a $1,600 deposit is secured. Hydrant meters are billed $3.63 per 1,000 gallons plus $18 minimum rent bill. At the time of the day-tag purchase the specific address of hydrant to be used is required. All hydrant users must provide current back-flow inspection report or details of an air-gap. Hydrant usage sites are subject to inspection and violators will be ticketed and fined. Any suspicious connections to a fire hydrant should be reported to Public Works immediately.
The City of Wentzville Water Dept. dug up my property to make an emergency repair. When will it be repaired?
The average yard repair can take several visits to completely repair. We will not remove any yard jobs from our work list until original grade is restored and grass is established. Call Public Works to check on the status of a particular property or discuss specific concerns.
Where does our water come from and what is the fluoride level?
Important information about your drinking water is located in detail within the Annual Consumer Confidence Report (link to CCR Report)
Do I need a water purifying system in my house?
Private purifying systems are a matter of personal preference. The City of Wentzville’s water supply meets or exceeds all federal and state laws and regulations and is safe to drink. The average hardness of 6.5g or 110ppm falls under common softener manufacturers recommendation levels of 8.0g or 140ppm. Also please consider that filtering will reduce most of the chlorine and fluoride in the water. Filtering systems generally require professional installation and can be expensive to maintain properly.